Information We Collect

We collect a few types of information to operate our site and respond to your requests. Here’s what that includes:

• Contact details, such as name, email address, and phone number, when you reach out or complete forms on our site.
• Technical data, like browser type, device information, and usage patterns, gathered automatically through cookies and analytics tools.
• Records of your communications with us, including support requests and feedback submitted via our website or email.
• Consent and preference information, such as your acceptance of cookies or communication choices, to respect your wishes.

How We Use Your Data

We collect data to deliver services, improve your experience, and meet legal obligations. Here’s how we use the information you share with us.

• To communicate with you and respond to your questions, requests, or feedback promptly and clearly.
• To operate, maintain, and improve our website and services based on visitor interactions and needs.
• To comply with applicable laws, regulations, or enforce our site policies and user agreements.
• To remember your preferences and provide a smoother, more personal experience on future visits.

Legal Basis for Processing

Our approach to data is shaped by Canadian privacy law (PIPEDA) and international standards like GDPR, CCPA, and LGPD. Here’s the basis for collecting and using your data:

Sharing Your Information

We treat your information carefully and only share it when necessary. Here’s when data may be disclosed:

• With trusted service providers who help us operate the website, under agreements that protect your data and limit use to our instructions.
• When required by law or regulation, such as for legal investigations or requests from government authorities.
• If our business changes—like a merger or acquisition—we may transfer information, but only with continued protection of your privacy rights.

Data Security

We use technical and organizational measures to protect your data from loss, misuse, or unauthorized access. This includes secure storage, regular access reviews, and limiting who can handle sensitive information. While no system is perfect, our team monitors and updates protections as technology and risks evolve.

Your Rights

Your privacy rights are shaped by where you live. We’re committed to making these options clear and easy to use, no matter your location.

• You can ask to access, correct, or delete your personal data held by us, with some exceptions required by law.
• You have the right to withdraw consent or object to certain uses of your data at any time.
• You may request your information in a portable format or ask us to restrict how it’s processed, as allowed by law.
• If you have a privacy concern, you can contact us. We’ll do our best to resolve it, or help you reach the right authority if needed.

Cookies and Tracking

Cookies help us remember your preferences and understand how you use our site. You can manage your cookie settings or learn more about our practices in our Cookie Policy.

See Cookie Policy See Cookie Policy

Contact Us

We’re here to answer questions or help you exercise your rights. If you want to update your details, withdraw consent, or discuss privacy, our team responds with care and clarity.

Policy Updates

We update this policy as laws or our practices change. If major changes affect your rights or how we use your data, we’ll let you know directly. Check this page for the latest version.